Terms and Conditions

1. Introduction

The general conditions of sale described below govern the contractual relations between all users of the website www.riscalesalimentación.com (hereinafter referred to as "User" or "You") and the commercial entity Riscales Alimentación.

These general conditions of sale are the only ones applicable and supersede any other general conditions, except in the case of prior, express and written cancellation. Riscales Alimentación can occasionally modify the articles of its general conditions, so it is advisable that they are read each time you visit the website.

Each purchase on the website is governed by the general conditions applicable on the date of the order. We believe that once you have placed an order, you will have unreservedly accepted our general conditions of sale after having read them.

By accessing the Portal, you agree to respect the General Conditions as well as the Conditions of Use that appear in them.


2 - Ordering

You can place your orders in two ways:

  • By Internet on our website: (24h/day, 365 days/year) www. riscalesalimentación.com
  • By phone calling 691 13 85 76 (Monday to Friday from 9:00 a.m. to 5:00 p.m.) or leaving us a WhatsApp message.

     3 - Information about the products

    The products marketed at www.riscalesalimentacion.com are distributed by Riscales Alimentación.

    4 - Prices

    The sales prices indicated on the portal are shown in euros and include VAT.


    5 - Availability

    It must be taken into account that orders will be shipped within the available stock limits.

    If one of the ordered items is not in stock after the order has been placed, we promise to contact you as soon as possible and process the return of the same.


    6 - Shipping

    The delivery times of all orders are from the moment you placed the order, as long as it is done before 12:00 pm from Monday to Thursday (GMT +1). Orders placed on a Friday will be shipped the following Monday to avoid loss over the weekend. In the event that they are made after the indicated time, the period will begin to count from the following business day. These conditions are met as long as no different delivery date is indicated on the order date.

    In busy periods or Christmas, the delivery time may be longer than usual.

    The customer assumes the shipping costs specified in the purchase process. Consult shipping conditions.

    The order will be sent to the address you indicated at the time you made your purchase.

    Riscales Alimentación does everything possible to respect the delivery times mentioned in the Portal. However, it is not responsible for the consequences due to a delay in shipping or a loss of the package by persons outside the transport contract, by yourself or for unforeseeable or insurmountable reasons or causes of force majeure.

    We advise you to verify that everything is in accordance with your order and in perfect condition upon receiving your package. If you do not agree with the items delivered, please contact us by email info@riscalesalimentacion.com or by phone 691 13 85 76


    7 - Protected payment

    We have several means of payment and in the purchase process you can select the one that best suits your needs.

    Additionally, all payment pages are hosted and processed on Stripe's servers, which means that no sensitive payment information is stored in Riscales Alimentación's databases. The only information that will be stored in Riscales Alimentación is that related to the contact information to be able to carry out an order effectively.


    8 - Withdrawal form model

    (You should only fill in and send this form if you wish to withdraw from the contract)

  • To the attention of Riscales Alimentación SL with registered office and business address: CTRA. Del Campillo 6, 30430 Cehegin, Murcia (Spain). E-mail: info@riscalesalimentacion.com
  • I hereby notify you that I want to revoke the sales contract for the following product (*)
  • Ordered on/received on (*)
  • Name of the consumer and user or consumers and users
  • Domicile of the consumer and user or consumers and users
  • Date
  • 9 - Returns

    If you need to return a product, you can do so within 48 hours after receiving your order and inform us of the reason for your return. The refund of the amount will be paid within 10 business days from when we receive your order at our headquarters.

    You can check the return process here: www.riscalesalimentación.com/envíos-devoluciones

     10 - Guarantees and After Sales Service

    All material sold on our website benefits from:

  • The legal guarantee of conformity.
  • The legal guarantee.
  • The manufacturer's warranty.

    11 - Litigation and responsibilities

    Riscales Alimentación is not responsible for the non-execution of these conditions in case of force majeure, as defined by the Spanish courts and in the event of the client's absence or an unforeseeable event by a person outside the contract.

    Riscales Alimentación is not responsible for the consequences that may result from improper use of the products sold on the Portal.

    12 - Comments, criticism, communication

    All opinions written by Riscales Alimentación users are controlled by the marketing team. If the opinions received violate the law or ethical or moral laws (abusive advertising, defamation, insults, comments out of context...) Riscales Alimentación reserves the right to reject or modify said opinions.